Log in Sign up
Cart (0)

FAQ

SHIPPING:

Currently only shipping inside the United States.

Processing Orders: Please allow 1-7 days from time of order for processing.

Shipping/Transit Time: Please allow 7-20 business days after processing for your order to arrive. When ordering multiple items, please note that they may be shipped in separate packages from different locations and have differing delivery/transit times. Some products may also be shipped directly from the manufacturer. Products shipped from the United States should arrive in 5-14 days after order processing.

Tracking Information: A tracking number will be provided at time of shipping for your convenience.

Where's My Order? If you haven't receive your order after 30 Days, please contact us at support@guitarables.com. Include your order number and the date of your order in your email. 

. 

RETURNS:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at, support@guitarables.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NOTE: ITEMS RETURNED WITHOUT RETURN AUTHORIZATION NUMBER WILL NOT BE PROCESSED FOR REFUND OR EXCHANGE!!

Shipping
To return your product, please request a return authorization number by emailing support@guitarables.com Include in your message:

  • The item to be returned
  • Reason for return
  • Order number
  • Date purchased


Once we have issued a return authorization number, mail your product to:

Guitarables

20116 E Nora

Liberty Lake, WA 99016

NOTE: ITEMS RETURNED WITHOUT RETURN AUTHORIZATION NUMBER WILL NOT BE PROCESSED FOR REFUND OR EXCHANGE!!

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.